EffectiveDate: 3 July 2015
This Website is operated by ResMed Sleep Solutions (UK) Ltd (a company incorporated under UK laws with a company registration number 9175154). We are located in 8 Wimpole Street, London, W1G 9SP, UK.
- What personal data we collect about you, including sensitive data
- How we obtain your personal data, including sensitive data
- How we use your personal data, including sensitive data
- How we protect your personal data, including sensitive data
- Who we share your personal data with, including sensitive data
- Where your personal data is hosted and processed, including sensitive data
- How you can access your personal data, including sensitive data
- Your right to have data removed
- Personalized URL links
- Collection and use of non-personal information
- Links to other sites
- Opting out of communication
- Personal information from children
- Privacy questions
- Governing law
What personal data we collect about you, including sensitive data
If you purchase products on the Website we may collect some information about you. Some of this information may be sensitive personal information, specifically the fact that you have purchased products designed to treat sleep apnoea. Information may include:
- the fact that you have purchased certain products
- some personal characteristics and your preferences
- your title, given name and surname
- your date of birth
- your gender
- your contact email address
- your country of residence
- what products you purchase from this Website or told us you are using, including a sleep therapy device and mask
- your purchase history from this Website
Others than the sensitive data described in this section ResMed will not intentionally collect or maintain, and do not want you to provide, any information regarding race or ethnic origin, political opinions, religious or philosophical beliefs or other sensitive information.
Financial Information is not collected
This Website does not collect or retain information about your financial accounts. If you elect to purchase from this site the payment screen will be redirected to a gateway payment provider. You will enter financial details into that site and that site will inform us when the financial transaction is approved.
How we obtain your personal data, including sensitive data
All data we collect in this Website comes from you. When you register with this Website you will enter your personal data. When you place orders, your personal data will be remembered in this site.
How we use your personal data, including sensitive data
We will use the personal data from this Website to fulfil your orders placed via this Website.
Customer service requests
If you contact us via this Website we may review your data on this Website to ensure our reply is helpful.
Agree to be contacted for other opportunities
If you agree, you will be contacted with opportunities based on your personal data from this Website.
Aggregate data from all users of this Website will be de-identified and used for analytics purposes. This data set no longer contains identifiable attributes about you and you will never be contacted from our use of de-identified data.
How we protect your personal data, including sensitive data
ResMed has defined strict security and privacy controls to protect your data and to comply with the applicable data protection law.
Despite the security measures employed by ResMed, you should be aware that it is impossible to guarantee absolute security with respect to information sent through the Internet. If ResMed is aware that your personal data has been subject to a data breach, you will be notified by ResMed in a timely fashion.
Who we share your personal data with, including sensitive data
ResMed does not sell your personal data nor do we sell access to your personal data.
ResMed uses service providers (that may be third parties or other ResMed entities) to perform some of the processing required for this Website. A European hosting company is used to provide the infrastructure we use for this Website and your data is hosted in a secure location in the European Economic Area (EEA).
Personal information will only be shared with service providers to the extent reasonably necessary to fulfil your orders and perform service providers’ functions. Service providers will not be authorized to use your personal information for any other purpose unless you have consented to such use.
ResMed may wish to perform surveys and user experience questionnaires. In those cases we use marketing survey companies to contact you under our instruction.
Where your personal data is hosted and processed, including sensitive data
The servers that host this Website, and that are used to communicate with you via email, are located in the EEA.
Some of ResMed services are provided by infrastructure located in the United States. If you purchase a product the shipment record is routed via ResMed’s secure infrastructure located in the United States. This may mean that some of your personal and sensitive information (such as your purchase order, name and address) will be transferred outside of the EEA.
If you require assistance, Customer Service personnel may contact you to help. In some cases these personnel may be located outside of EEA.
Technical maintenance and computer operations of this Website are performed by a team of ResMed technicians based in the EEA and outside of the EEA.
How you can access your personal data, including sensitive data
You can access and correct the personal information about you when you log onto the Website.
Your right to have data removed
To fulfil your order we would need your personal data. However, once your purchase has been completed ResMed will honour the “right to be forgotten” and you can have your personal data completely removed by contacting firstname.lastname@example.org and instructing us to do so.
Personalized URL links
On occasion, we may personalize and customize this Website for certain users. Invitations to visit these customized web applications will generally be sent to you via an email containing a personalized URL, a notice on a registration page, or in response to you logging on to a certain portion of this Website. If you are invited to visit one of these sites, you may find it customized with references to products and services that we believe may be of interest to you based on your previous interactions with ResMed and on information you have provided to us. While you are visiting these web applications, we may collect tracking or other non-personally identifiable information about your visit to better tailor the site to your interests. If you do not want your information to be collected in this way, please do not accept the invitation to visit these sites.
Collection and use of non-personal information
ResMed also collects non-personal information based on your activities. Non-personal information is data that describes the activity of a person without the possibility of identifying that person. It is also called “anonymous” data.
ResMed collects web site statistics that honour the anonymity of the site visitor. This data is used to improve the usability of the web site for future visitors.
Links to other sites
For your convenience, this Website may from time to time include links to third-party sites whose information practices may be different than ours. Visitors should consult the other sites' privacy policies, as we have no control over information that is submitted to, or collected by, these third parties.
Opting out of communication
You may withdraw your consent to our use of your personal information for future marketing mailings, at any time by emailing us at email@example.com. For other ways to contact us please see our Contact Us page. We will use all reasonable endeavours to remove your personal information from our marketing mailing list within 5 business days of receipt of your withdrawal of consent.
You may request access to personal information we hold about you. We are entitled to charge you a nominal fee for supply of the data.
Personal information from children
We do not knowingly collect personal information from children. The content of our web application is not intended for, or directed to, children. If you are under 18 years of age, then please do not use or access this Website at any time or in any manner.