Once the product is shipped you can return it within 14 days.
The return is free of charge.
To return an item, please log-in to “My Account”, then “My Orders” and under the details for each order, click on “Return order”.
You have to select the products you wish to return and the quantity. After you submit the return request, you will receive an automated email with the following information:
- Instruction on how to book the return with UPS - you can arrange for them to pick up at any UK address or you can take the product to a UPS service location.
- Instruction on how to print the return slip (which needs to be enclosed with your returned order) and the return-shipping label (to be attached to the outer packaging.)
Please note the Returns label will be valid for 30 days.
After we receive your return, you will receive a full refund for the products you have returned, within two weeks.
Note: for Bundles it is not possible at the moment to return single products, but only the entire bundle.