Where can I update my personal information like my E-Mail address or my shipping address?
You can make the changes in your “My Account” section.back to top
You can change your password under “MY ACCOUNT DETAILS & SUBSCRIPTIONS” anytime.back to top
ResMed Sleep Solutions Ltd. supports the following methods of payment: Mastercard and VISA payments will be done via the payment service provider Worldpay and may offer additional local payment optionsback to top
How long are items reserved in my shopping cart?
Your shopping cart is reserved for 60 minutes. Should you terminate the session, we will try to restore your shopping cart as soon as you login to the site again. We can restore your shopping cart as long as items are still available.back to top
Shortly after completing the checkout process, you will receive an email confirmation from us.back to top
Delivery time can take up to 3 working days from receipt of the order. You will be informed by email, immediately after your order has left our warehouse.back to top
We use UPS and partners companies for our deliveries. You can check the status of your package under “Orders and Returns”. Shipping charges are indicated in your order.back to top
Your returns are free of charge. Please follow the instructions under “Return your order” in the customer service section.back to top
We don’t offer this service at this moment. Delivery takes up to 3 working days.back to top
You may receive orders to your business address. Please remember to include the name of the company in the additional address field. Your name, is always automatically added onto the shipping label. Both, billing address and shipping address have to be in the same country.back to top
Unfortunately we do not have the administrative capability to edit and remove items from an order once it has been submitted. Therefore, we kindly ask you to place a new order and create a return for the order you would like to modify.back to top
Our system is set up in a way that allows fast processing and delivery times. Therefore we are not able to merge orders into one parcel.back to top
Our system is set up in a way that allows quick processing and delivery times. Therefore, please understand, that cancelation of orders is not possible at this time. Instead, you have the option of returning the item(s) within the 14-day return period.back to top
We do not offer an exchange service as our items are limited in availability. You can create a return label and send the item back to us. We will try to process your refund as soon as possible. However, in case you need e.g. a different size, you can place a new order.back to top
Due to licence restrictions we do not support cross border shipping. Consequently we only ship to your country of registration.back to top
I have received a voucher and redeemed it in an order. What happens to the voucher if I want to return something from this order?
Discount vouchers cannot be re-issued or be converted into a gift voucher. Please keep in mind, that some type of vouchers may only be valid for a certain period of time and bound to a minimum turnover. Remaining credit balance can’t be disbursed.back to top
Vouchers have to be redeemed during your order process. After you have ordered we are not able to deduct the voucher for you manually.back to top
You can return the items within 14 days. Returning an item is very simple. Under "Orders and Returns" you can click on "Create return" in order to set up a return. After creation you can easily print the return slip and the return-shipping label. Returns are free of charge.back to top
In order to ensure rapid processing of your returns, we request that returns from different orders are always sent separately and returned to us with the corresponding withdrawal form and return label.back to top
Yes. The value of the returned items will be credited to your selected method of payment.back to top
The processing time depends on your bank. However, you should expect an approximate processing time of up to 2 weeks Once your return is processed, you will be notified by email. By then the amount will be paid out in our next payment run. Repayment is always made to the method chosen for the original payment.back to top
Some products that we sell have been specifically designed for use by persons who are disabled or chronically sick (for example patients with moderate to severe obstructive sleep apnea).
In the UK, HM Revenue & Customs rules allow these items to be purchased by the customer at a VAT exclusive price as long as they are purchased by or for a disabled or chronically sick person. The goods must also be for personal or domestic use only and must be applicable to that person's disability or sickness.
For full details on this relief please refer to HMRC notice 701/7 – VAT reliefs for disabled people.